b89bd Privacy Policy —
Your Data, Our Responsibility
At b89bd, protecting the personal information of every player in Bangladesh is a core commitment — not an afterthought. This Privacy Policy sets out in plain, formal English exactly what data we collect, why we collect it, how we store and use it, who we may share it with, and what rights you hold over your own information. We encourage every b89bd account holder to read this document in full before depositing or playing.
256-bit SSL Encryption
Every data transmission between your browser or mobile device and b89bd's servers is protected by industry-standard 256-bit SSL encryption. Your login credentials, payment details, and personal information are never sent in plain text.
Secure Data Storage
All personal data held by b89bd is stored on access-controlled, encrypted servers. Physical and logical access to player data is restricted to authorised personnel only and is subject to regular internal security audits.
No Unauthorised Sale of Data
b89bd does not sell, rent, or trade your personal information to third-party marketing companies. Your data is used exclusively for the purposes described in this Privacy Policy — nothing more.
Minimal Data Collection
b89bd collects only the personal data that is strictly necessary for account registration, identity verification, payment processing, and responsible gaming compliance. We do not collect data beyond what is required to deliver and protect our services.
KYC Compliance
As a responsible platform serving Bangladesh players, b89bd follows Know Your Customer (KYC) principles. Identity verification protects both you and the broader player community from fraud, identity theft, and financial crime.
Your Rights Are Protected
You have the right to access, correct, port, restrict, or request erasure of your personal data held by b89bd. Submit a data request at any time by contacting our support team at [email protected] — we respond within 30 days.
Information We Collect
b89bd collects personal data through several channels — directly from you during registration, automatically through your use of the platform, and occasionally from trusted third-party verification partners. Below is a full account of every category of data we may hold about you.
1.1 Data You Provide Directly
When you register a b89bd account, complete the KYC verification process, contact our support team, or participate in a promotional offer, you may provide the following categories of personal data:
- Identity Data: Full legal name, date of birth, nationality, and National Identity Card (NID) number or passport number.
- Contact Data: Bangladesh residential address (including district, city, and postal code), email address, and mobile phone number.
- Financial Data: bKash, Nagad, Rocket, or Upay mobile wallet account numbers; bank account details where bank transfer is used; transaction reference numbers.
- Verification Documents: Scanned or photographed copies of your NID, passport, birth certificate, utility bills, or bank statements submitted for KYC purposes.
- Communications Data: The content of messages you send to b89bd via email or the support chat interface, including any information you voluntarily disclose in those communications.
- Responsible Gaming Data: Deposit limits, self-exclusion preferences, session reminders, and any problem gambling disclosures you make to b89bd support.
1.2 Data Collected Automatically
When you access and use the b89bd platform — whether via a desktop browser in Dhaka, a mobile device in Chittagong, or any other location within Bangladesh — our systems automatically collect certain technical data, including:
- Device & Browser Data: IP address, device type (Android, iOS, desktop), operating system version, browser type and version, screen resolution, and unique device identifiers.
- Usage Data: Pages and sections of b89bd visited, time and duration of visits, games played, bets placed, wager amounts in ৳ BDT, search queries within the platform, and click-path data.
- Session Data: Login timestamps (Bangladesh Standard Time, BST UTC+6), session duration, logout timestamps, and frequency of logins.
- Location Data: Approximate geographic location derived from your IP address (used only for fraud prevention and geographic eligibility verification — b89bd does not use precise GPS location data).
1.3 Data from Third Parties
In certain circumstances, b89bd may receive personal data about you from trusted third-party sources, including:
- Identity Verification Partners: Third-party KYC and AML (anti-money laundering) service providers who assist in confirming the authenticity of identity documents and cross-referencing against sanctions or fraud watchlists.
- Payment Processors: Transaction confirmation data from bKash, Nagad, Rocket, Upay, and bank partners, including transaction IDs, timestamps, and amounts, to reconcile your account balance.
- Analytics Providers: Aggregated, anonymised behavioural data from analytics platforms used to improve the b89bd user experience — this data does not identify you personally.
1.4 Special Category Data
b89bd does not intentionally collect special category data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless you voluntarily disclose such information in a support communication. If you do disclose sensitive personal information of this nature, it will be treated with the highest level of confidentiality and used only to address your specific support request.
| Data Category | Collection Method | Required? |
|---|---|---|
| Identity Data | Registration form / KYC upload | Yes — mandatory |
| Contact Data | Registration form | Yes — mandatory |
| Financial Data | Deposit / withdrawal requests | Yes — for transactions |
| Device & Usage Data | Automatic / cookies | Automatic collection |
| Verification Documents | KYC upload portal | Yes — before withdrawal |
| Responsible Gaming Data | Account settings / support | Voluntary |
How We Use Your Data
b89bd processes your personal data only for specific, legitimate purposes. We do not use your data for any purpose beyond those listed below without first seeking your explicit consent or being required to do so by applicable law.
2.1 Account Management & Service Delivery
Your identity and contact data are used to create and maintain your b89bd account, authenticate your logins, process deposits and withdrawals in Bangladeshi Taka (৳ BDT) via bKash, Nagad, Rocket, Upay, and bank partners, and to deliver the full suite of b89bd gaming services — including cricket betting, slots, live dealer tables, and crash games.
2.2 Identity Verification & Fraud Prevention
b89bd is required to verify the age and identity of all players before processing withdrawals. Your KYC documents are used solely for this purpose — to confirm that you are at least 18 years of age, that you are who you say you are, and that your payment methods belong to you. Device and IP data are used to detect and prevent fraudulent account activity, multiple-account creation, and unauthorised access.
2.3 Responsible Gaming Compliance
Usage data, session data, and responsible gaming preference data are used to monitor your account for signs of problematic gambling behaviour, enforce deposit limits and self-exclusion periods you have set, and send you session time reminders where you have opted into that feature. b89bd takes its duty of care to Bangladesh players seriously and uses data proactively to support player welfare.
2.4 Legal & Regulatory Obligations
b89bd may be required by law or by a competent authority to process and retain certain personal data for anti-money laundering (AML) compliance, fraud investigation, or the enforcement of these Terms. In such cases, data processing is lawful even in the absence of your consent, as it is carried out under a legal obligation.
2.5 Customer Support
Communications data — including emails and support chat messages you send to [email protected] — is used to respond to your enquiries, resolve disputes, process account closure or self-exclusion requests, and improve the quality of b89bd's English-language support service for Bangladesh players.
2.6 Platform Improvement & Analytics
Aggregated, anonymised usage data is used to analyse player behaviour trends, identify technical issues, improve the b89bd user interface, optimise page load speeds across mobile networks in Bangladesh, and develop new game categories and betting markets based on player preferences.
2.7 Marketing Communications
Where you have given explicit consent at the time of registration or subsequently via your account settings, b89bd may send you promotional emails or SMS notifications about bonuses, new games, cricket betting markets (BPL, IPL, ICC events), and seasonal promotions tied to Eid, Pohela Boishakh, or Victory Day. You may withdraw consent to marketing communications at any time by updating your account notification preferences or by contacting [email protected].
Data Sharing & Third Parties
b89bd does not sell your personal data. In limited, specific circumstances, we share data with trusted third parties who help us deliver, protect, and improve our services. Every third party we engage is bound by strict data processing obligations.
4.1 Service Providers
b89bd engages the following categories of third-party service providers, each of whom may access limited personal data solely to perform their contracted services:
- KYC & Identity Verification Partners: Receive copies of identity documents to verify age and identity on b89bd's behalf. All KYC partners are contractually required to treat document data with strict confidentiality.
- Payment Processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Bangladesh bank partners receive transaction data necessary to process deposits and withdrawals. b89bd does not store full payment account credentials on its own servers.
- IT Infrastructure & Hosting Providers: Server and cloud infrastructure providers who store b89bd platform data. All hosting environments maintain encryption at rest and in transit.
- Analytics Providers: Receive anonymised, aggregated usage data to generate platform performance reports. No personally identifiable information is shared with analytics providers.
- Game Providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, and Habanero receive your account session token (not your full identity data) to authenticate your game sessions.
4.2 Legal Disclosures
b89bd may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are under a legal obligation to do so — for example, in the investigation of suspected financial crime, fraud, money laundering, or underage gambling. In such cases, disclosure is made only to the extent required by law and with appropriate safeguards where possible.
4.3 Business Transfers
In the event that b89bd undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. b89bd will notify affected players via the email address registered to their account before any such transfer occurs and will ensure that the successor entity is bound by privacy obligations no less protective than those set out in this Policy.
4.4 No Sale of Data
b89bd does not and will not sell, lease, rent, or trade your personal data to third-party marketing companies, data brokers, or advertising networks. Your personal information is not a commercial product. This commitment is absolute and is not subject to any exception.
Data Retention & Storage
b89bd retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and compliance obligations. The following retention periods apply.
5.1 Active Account Retention
While your b89bd account remains active, we retain all personal data associated with it — including identity data, contact data, financial transaction records, KYC documents, game history, and responsible gaming settings — for the duration of the account relationship. This data is necessary to deliver your account services, process transactions, enforce deposit limits, and comply with AML recordkeeping obligations.
5.2 Post-Closure Retention
Following the closure of your b89bd account — whether voluntarily or by b89bd — we are required to retain certain data for a minimum period after closure:
- Identity & KYC Documents: Retained for a minimum of 5 years post-closure for AML compliance purposes.
- Financial Transaction Records: Retained for a minimum of 5 years post-closure to support audit and fraud investigation requirements.
- Responsible Gaming Records: Self-exclusion records are retained for the duration of the exclusion period plus 2 years to prevent re-registration during an active exclusion.
- Support Communications: Email and chat records are retained for 2 years post-closure for dispute resolution purposes.
- Marketing Consent Records: Records of consent (or withdrawal of consent) to marketing are retained for 3 years to demonstrate compliance.
5.3 Deletion of Non-Essential Data
Data that is no longer required for any of the above purposes — including anonymised analytics data, expired session logs, and functional cookie data — is deleted or permanently anonymised on a rolling basis, typically within 90 days of the end of the retention period applicable to that data type.
| Data Type | Retention Period |
|---|---|
| Identity & KYC | 5 years post-closure |
| Transaction Records | 5 years post-closure |
| Self-Exclusion Records | Exclusion period + 2 years |
| Support Communications | 2 years post-closure |
| Marketing Consent Logs | 3 years post-closure |
| Session & Usage Logs | 12 months from creation |
| Analytics Data | 90 days (then anonymised) |
Your Privacy Rights
As a b89bd account holder, you have a number of rights over the personal data we hold about you. These rights are described below. To exercise any of them, contact [email protected] with the subject line "Data Rights Request".
6.1 How to Submit a Data Rights Request
To exercise any of the rights listed above, send an email to [email protected] with the subject line "Data Rights Request" and include the following:
- Your full name as registered on your b89bd account.
- The email address associated with your b89bd account.
- A clear description of the right you wish to exercise (e.g., "I request a copy of all data held about me" or "I request deletion of my account data").
- A copy of a valid identity document (NID or passport) so that b89bd can verify your identity before releasing or deleting data.
b89bd will acknowledge your request within 5 business days (BST, UTC+6) and will respond substantively within 30 calendar days. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.
Data Security Measures
b89bd employs a layered approach to data security — combining technical controls, operational procedures, and staff training to protect your personal information against unauthorised access, loss, or disclosure.
7.1 Technical Security Controls
- 256-bit SSL/TLS Encryption: All data in transit between your device and b89bd's servers is encrypted using TLS 1.3 or higher. This protects your login credentials, payment details, and personal data from interception.
- Encryption at Rest: All personal data stored on b89bd's servers — including KYC documents, transaction records, and account details — is encrypted at rest using AES-256 encryption.
- Access Controls: Access to production databases containing personal data is restricted to a minimal set of authorised personnel. All access is logged and subject to regular audit review.
- Firewalls & Intrusion Detection: b89bd's infrastructure is protected by enterprise- grade firewalls and intrusion detection systems (IDS) that monitor for anomalous traffic patterns and automatically block suspected attack vectors.
- Two-Factor Authentication (2FA): b89bd strongly recommends enabling 2FA on your account. When activated, a one-time code is sent to your registered mobile number each time you log in, providing an additional layer of protection against unauthorised account access.
- Penetration Testing: b89bd's platform undergoes periodic security penetration testing conducted by independent third-party security specialists to identify and remediate vulnerabilities before they can be exploited.
7.2 Operational Security Procedures
Beyond technical controls, b89bd maintains the following operational security practices to safeguard player data:
- All b89bd staff with access to personal data are subject to background verification and are bound by strict confidentiality obligations under their employment contracts.
- Staff receive mandatory data protection training upon joining b89bd and on an annual refresher basis.
- KYC documents are accessible only to the dedicated verification team and are never shared internally beyond what is necessary to complete the verification process.
- Paper records containing personal data (where any exist) are stored in locked, access-controlled environments and are securely destroyed when no longer required.
7.3 Data Breach Response
In the event that b89bd suffers a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, b89bd will:
- Contain the breach and assess its scope as quickly as possible.
- Notify affected players directly via the email address registered to their b89bd account within 72 hours of becoming aware of the breach, where technically feasible.
- Provide affected players with a clear description of the nature of the breach, the categories of data involved, the likely consequences, and the measures b89bd has taken or proposes to take to address it.
- Maintain an internal breach register documenting all incidents regardless of severity.
7.4 Your Role in Keeping Your Account Secure
While b89bd takes every reasonable precaution to protect your data, the security of your account also depends on steps you take yourself. b89bd strongly advises all Bangladesh players to:
- Use a strong, unique password for your b89bd account — never reuse a password from another site.
- Enable two-factor authentication (2FA) via your account security settings.
- Never share your b89bd login credentials with another person, including family members.
- Log out of your b89bd account after each session, particularly on shared or public devices.
- Contact [email protected] immediately if you suspect your account has been accessed without your authorisation.
Contact & Data Enquiries
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data b89bd holds about you, our support team is available around the clock in English to assist Bangladesh players.
8.1 General Privacy Enquiries
For general questions about this Privacy Policy — including how specific data types are used, how long they are retained, or how to update the information held in your b89bd account — contact our support team:
- Email: [email protected] (plain text — not a clickable link)
- Subject Line: "Privacy Policy Enquiry"
- Response Time: Within 5 business days, Bangladesh Standard Time (BST, UTC+6)
- Language: English
Our support team operates 24 hours a day, 7 days a week. For data rights requests specifically (access, erasure, portability, rectification, restriction, or objection), please follow the procedure described in Section 6.1 of this Policy to ensure your request is handled by the appropriate team within the correct timeframe.
8.2 Updates to This Privacy Policy
b89bd reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, platform features, or applicable legal requirements. When material changes are made, b89bd will notify registered players via the email address associated with their account at least 14 days before the changes take effect. The updated Policy will also be published on this page with a revised effective date. Your continued use of b89bd after the effective date of any update constitutes your acceptance of the revised Policy. If you do not accept the revised terms, you have the right to close your account as described in the Terms & Conditions.
8.3 Children's Privacy
b89bd's services are strictly intended for adults aged 18 and above. b89bd does not knowingly collect, process, or store personal data belonging to individuals under the age of 18. If we become aware that personal data has been collected from a person under 18, we will immediately suspend the associated account, delete all related personal data, and return any real-money balance to the payment method used for deposits, subject to satisfactory verification of the account holder's identity and age.
If you are a parent or guardian and believe that a person under 18 in your household has registered a b89bd account, please contact us immediately at [email protected] with the subject line "Underage Account Report". We will treat all such reports with the utmost urgency and confidentiality.
8.4 Governing Law
This Privacy Policy is governed by and shall be construed in accordance with applicable data protection principles. Any disputes arising in connection with this Policy that cannot be resolved through b89bd's internal complaints process shall be subject to the dispute resolution procedure set out in b89bd's full Terms & Conditions, available at b89bd Terms & Conditions.
Have More Questions About b89bd?
Our FAQ covers the most common questions from Bangladesh players — including account verification, deposits via bKash and Nagad, withdrawal processing times, bonus terms, cricket betting rules, and responsible gaming tools. All answered in plain English. You can also explore our full game catalogue or head straight to the b89bd Casino to get started.